Balancing quality customer service with financial returns in privatized park services

Glen D. Alexander

Treesearch

Balancing quality customer service with financial returns in privatized park services

Informally Refereed

Authors:

Glen D. Alexander

Year:

1998

Type:

General Technical Report

Station:

Northern Research Station

Source:

In: Vogelsong, Hans G., comp, ed. Proceedings of the 1997 Northeastern Recreation Research Symposium; 1997 April 6 - 9; Bolton Landing, NY. Gen. Tech. Rep. NE-241. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 131-137.

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Abstract

The privatization of public facilities continues to be an issue that impacts the bottom line of many public agencies. Choosing a concessionaire or contractor involves much more that selecting the highest bidder. Examining all the variables is a necessity.

Parent Publication

Proceedings of the 1997 Northeastern Recreation Research Symposium

Citation

Alexander, Glen D. 1998. Balancing quality customer service with financial returns in privatized park services. In: Vogelsong, Hans G., comp, ed. Proceedings of the 1997 Northeastern Recreation Research Symposium; 1997 April 6 - 9; Bolton Landing, NY. Gen. Tech. Rep. NE-241. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 131-137.