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Abstract
Service quality is increasingly important to park managers. Recreation and park evaluation measures the implementation and outcome of programs for decision-making. Decisions based on evaluations are often concerned with improving the quality of the program for participants. The purpose of the study was to evaluate the Missouri State Parks Passport Program (MSPPP) by measuring the program's success in achieving the objectives and by ascertaining participants' perceptions. Based on the results, the researcher concluded that MSPPP partially achieved the objectives of the MSPPP. Most of the participants felt satisfied with the prizes of the program.
Parent Publication
Citation
Ye, Yi-Jin; Card, Jaclyn. 2002. Participants' perceptions of the 1997-1998 Missouri State Parks Passport Program. In: Todd, Sharon, comp., ed. 2002. Proceedings of the 2001 Northeastern Recreation Research Symposium. Gen. Tech. Rep. NE-289. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northeastern Research Station. 153-159.
