Monitoring visitor satisfaction: a comparison of comment cards and more in-depth surveys

Alan R. Graefe; James D. Absher; Robert C. Burns

Treesearch

Monitoring visitor satisfaction: a comparison of comment cards and more in-depth surveys

Informally Refereed

Authors:

Alan R. Graefe, James D. Absher, Robert C. Burns

Year:

2001

Type:

General Technical Report

Station:

Northern Research Station

Source:

In: Kyle, Gerard, comp., ed. 2001. Proceedings of the 2000 Northeastern Recreation Research Symposium. Gen. Tech. Rep. NE-276. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northeastern Research Station. 265-269

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Abstract

This paper compares responses to comment cards and more detailed on-site surveys at selected Corps of Engineers lakes. The results shed light on the validity, reliability, and usefulness of these alternative methods of monitoring customer satisfaction.

Parent Publication

Proceedings of the 2000 Northeastern Recreation Research Symposium

Citation

Graefe, Alan R.; Absher, James D.; Burns, Robert C. 2001. Monitoring visitor satisfaction: a comparison of comment cards and more in-depth surveys. In: Kyle, Gerard, comp., ed. 2001. Proceedings of the 2000 Northeastern Recreation Research Symposium. Gen. Tech. Rep. NE-276. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northeastern Research Station. 265-269