Methodological and Conceptual Issues in the Development of Customer Service Measures for the National Recreational Reservation Service

James D. Absher; Richard L. Kasul; Wen-Huei Chang; Wen-Huei Chang

Treesearch

Methodological and Conceptual Issues in the Development of Customer Service Measures for the National Recreational Reservation Service

Informally Refereed

Authors:

James D. Absher, Richard L. Kasul, Wen-Huei Chang, Wen-Huei Chang

Year:

2004

Type:

Miscellaneous Publication

Station:

Northern Research Station

Source:

In: Murdy, James, comp., ed. Proceedings of the 2003 Northeastern Recreation Research Symposium; 2003 April 6-8; Bolton Landing, NY. Gen. Tech. Rep. NE-317. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northeastern Research Station: 54-59.

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Abstract

Presented at the 2003 Northeastern Recreation Research Symposium, Bolton Landing, NY

Parent Publication

Proceedings of the 2003 Northeastern Recreation Research Symposium

Citation

Absher, James D.; Kasul, Richard L.; Chang, Wen-Huei. 2004. Methodological and Conceptual Issues in the Development of Customer Service Measures for the National Recreational Reservation Service. In: Murdy, James, comp., ed. Proceedings of the 2003 Northeastern Recreation Research Symposium; 2003 April 6-8; Bolton Landing, NY. Gen. Tech. Rep. NE-317. Newtown Square, PA: U.S. Department of Agriculture, Forest Service, Northeastern Research Station: 54-59.