What makes dissatisfied state park campers?

Malcolm I. Bevins

Treesearch

What makes dissatisfied state park campers?

Informally Refereed

Authors:

Malcolm I. Bevins

Year:

1992

Type:

Other

Station:

Northern Research Station

Source:

In: Vander Stoep, Gail A., ed. 1992. Proceedings of the 1991 Northeastern Recreation Research Symposium; 1991 April 7-9; Saratoga Springs, NY. Gen. Tech. Rep. NE-160. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station: 91-93.

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Abstract

This paper reports the findings of a joint project of the University of Vermont and the Vermont Department of Forests and Parks. The goal of the project was to develop a reliable system for monitoring camper satisfaction. Camper complaints were translated into demerits based upon the rated importance of the complaint. The summation of demerits was correlated with the camper exit grade and written comments to determine the threshold of major dissatisfaction.

Parent Publication

Proceedings of the 1991 Northeastern Recreation Research Symposium

Citation

In: Vander Stoep, Gail A., ed. 1992. Proceedings of the 1991 Northeastern Recreation Research Symposium; 1991 April 7-9; Saratoga Springs, NY. Gen. Tech. Rep. NE-160. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. p. 91-93.