Services for culturally diverse customers in parks and recreation

C. Li; J.D. Absher; A.R. Graefe; Y. Hsu

doi:10.1080/01490400701756493

Treesearch

Services for culturally diverse customers in parks and recreation

Formally Refereed

Authors:

C. Li, J.D. Absher, A.R. Graefe, Y. Hsu

Year:

2008

Type:

Scientific Journal

Station:

Pacific Southwest Research Station

DOI:

https://doi.org/10.1080/01490400701756493

Source:

Leisure Sciences 30(1): 87-92

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Download (PDF 57 KB): https://research.fs.usda.gov/download/treesearch/36836.pdf

Abstract

Changes in racial and ethnic composition due to the increasing diversity in the United States are confronting managers of parks and recreation areas. Since cultural values influence perceptions and behaviors, studying cultural values among different groups is important for understanding perceptions of service quality and parks and recreation behavior. The purpose of this essay is to advocate the exploration of the relationship of cultural values and perceptions of service quality in the context of parks and recreation research.

Keywords

ethnicity, culture, values, diversity, customer services, parks and recreation

Citation

Li, C.; Absher, J.D.; Graefe, A.R.; Hsu, Y. 2008. Services for culturally diverse customers in parks and recreation. Leisure Sciences 30, 87-92.