Customer satisfaction at US Army Corps of Engineers-administered lakes: a compilation of two years of performance data

Robert C. Burns; Alan R. Graefe; John P. Titre

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Customer satisfaction at US Army Corps of Engineers-administered lakes: a compilation of two years of performance data

Informally Refereed

Authors:

Robert C. Burns, Alan R. Graefe, John P. Titre

Year:

1998

Type:

General Technical Report

Station:

Northern Research Station

Source:

In: Vogelsong, Hans G., comp, ed. Proceedings of the 1997 Northeastern Recreation Research Symposium; 1997 April 6 - 9; Bolton Landing, NY. Gen. Tech. Rep. NE-241. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 12-13.

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Abstract

The purpose of this paper was to demonstrate the application of a model which can be used to predict the overall customer satisfaction levels of water-based recreationists. Data were collected from two distinctly different user groups; boat ramp users and campground users. Results indicated that each user group had different satisfaction attributes that impacted their overall satisfaction level.

Parent Publication

Proceedings of the 1997 Northeastern Recreation Research Symposium

Citation

Burns, Robert C.; Graefe, Alan R.; Titre, John P. 1998. Customer satisfaction at US Army Corps of Engineers-administered lakes: a compilation of two years of performance data. In: Vogelsong, Hans G., comp, ed. Proceedings of the 1997 Northeastern Recreation Research Symposium; 1997 April 6 - 9; Bolton Landing, NY. Gen. Tech. Rep. NE-241. Radnor, PA: U.S. Department of Agriculture, Forest Service, Northeastern Forest Experiment Station. 12-13.